NVP Synergy Study Series
The Northern Virginia Periodontics Synergy Study Series was the first study club run by our office, started by Dr. Gouldin in the late 1990’s. It’s intent was to provide comprehensive dental implant knowledge to restorative colleagues in partnership with Biomet 3i (now a Zimmer Biomet Company). Dr.’s Gouldin and Carlos have changed this club to a format that meets at least twice a year with the goal of bringing in renowned speakers to educate our dental colleagues and their staff on the most important dental topics of the day. The lectures are open to all in the Northern Virginia dental community who might be interested in the subject being addressed.
A four-session education continuum:
March 24, 2017 (8:00 a.m. – 2:30 p.m.)
Dr. David Schwab: How to Increase Quality Dentistry in Today’s Environment
Overflowing with practical examples, this course is a must for every doctor and team member interested in helping patients achieve optimal oral health.
The purpose of this series is to help leaders make things happen—take action by leading people, making team decisions, getting results, and sustaining performance. This full day presentation consists of lecture, demonstration, and hands-on exercises.
Social media has changed the way businesses market themselves. This course will focus on the various factors that influence online presence and help dental practices grow their digital footprint. Dr. Tau will share his first-hand experiences and the tools that he used to exponentially grown his practice using the power of the internet and online reputation while eliminating traditional marketing.
November 9, 2017 (6:00 p.m. – 9:00 p.m.)
Ritz-Carlton Leadership Center: How to Provide Authentic Customer Engagement
This program shows you The Ritz-Carlton method for fulfilling not only the expressed but also the unexpressed wishes and needs of your customers. You will be introduced to the skills needed for authentic customer engagement. You will learn about the importance of personalized experiences that will surprise and delight your customers. This course will show you how memorable customer service can generate word-of-mouth and help you stand out from your competition.
The first three sessions will be held at the Northern Virginia Periodontics Center for Education, across the hall from our office in downtown Falls Church. The last session will be held at a local restaurant, to be decided upon.